Privacy Policy
Effective Date: April 10, 2026 · Last updated: April 10, 2026
Gradeum Technologies, LLC ("Gradeum," "we," "us," or "our") provides a software platform purpose-built for engineering firms and government agencies. Our products include Praxis (for firms) and Civitas(for agencies). This Privacy Policy describes how we collect, use, store, and protect information when you use our websites, applications, and services (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Information We Collect
Account Information. When you create an account or your organization provisions access, we collect your name, email address, organization name, and role.
Usage Data. We collect anonymized, aggregated data about how the Services are used, including feature usage, session duration, and error reports. This data does not identify individual users.
Support Communications. If you contact us for support, we retain the correspondence and any information you voluntarily provide.
Payment Information. Payment processing is handled by third-party processors. We do not store credit card numbers or bank account details on our servers.
Website Data Collection
Sales Chatbot
Our website includes an AI-powered sales assistant that answers questions about Gradeum's products and services. This chatbot is powered by Anthropic's Claude API. When you interact with the chatbot:
- Your messages and the chatbot's responses are logged in our database for the purpose of improving our sales process and understanding visitor inquiries.
- Your messages are transmitted to Anthropic's API for processing. Anthropic does not retain your data after generating a response and does not use it for model training.
- If you voluntarily provide your name or email address during a chatbot conversation, that information is stored alongside your conversation log.
- The chatbot is clearly identified as an AI assistant. It does not provide engineering advice or represent itself as a licensed professional.
- Chatbot conversation data is retained for 12 months, then automatically purged.
Forms
| Form | Data Collected | Purpose |
|---|---|---|
| Demo Request | Name, email, firm name, firm size, discipline, optional message | Schedule product demonstrations |
| Waitlist | Email, referral source | Notify when access becomes available |
| Contact | Name, email, subject category, message | Respond to inquiries |
All form submissions are stored in our database (Supabase, hosted in the United States). We use this information solely to respond to your inquiry and to communicate with you about Gradeum's products and services. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Referral Tracking
When you join our waitlist, you may receive a unique referral link. If another visitor signs up using your referral link, we associate their signup with your referral. This tracking is used solely to measure word-of-mouth interest and does not involve sharing your personal information with any third party.
Analytics
We use cookieless analytics to understand how visitors use our website. These tools do not use cookies, do not track you across websites, and do not collect personally identifiable information. We collect aggregate data including: page views, referral sources, approximate geographic location (country/region level), device type, and conversion events. No individual visitor profiles are created.
Email Communications
When you submit a form or join our waitlist, you will receive transactional email communications. These emails are sent via our email service provider and include our business name, physical address, and an unsubscribe mechanism in compliance with the CAN-SPAM Act. We do not send unsolicited marketing emails.
Email Capture Modal
Our website may display a pop-up invitation to join our waitlist. If you dismiss this pop-up, we store a preference in your browser's local storage to suppress it for 7 days. This preference is stored only in your browser and is not transmitted to our servers.
2. How We Use Your Data
We use the information we collect to:
- Provide, maintain, and improve the Services.
- Authenticate users and manage organizational access controls.
- Respond to support requests and communicate important updates.
- Generate anonymized, aggregate analytics to guide product development.
- Comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. On-Premise Architecture & Data Sovereignty
Data sovereignty is a core design principle of Gradeum. The Gradeum Nexusruns on-premise on your organization's own hardware. Documents are indexed locally on your servers. Full documents never leave your network.
When a user submits a query that requires AI-assisted answer synthesis, only narrowly scoped excerpts relevant to that specific query are transmitted to the AI provider. These excerpts represent the minimum context necessary to generate a response — complete documents, project files, and broader datasets remain on your infrastructure at all times.
This architecture means your organization retains full custody of its data. Gradeum does not have standing access to the documents stored on your servers.
4. AI Provider Data Handling
Gradeum uses multiple AI providers for answer synthesis. These providers process the query-scoped excerpts described in Section 3. Under our agreements with these providers:
- Neither provider retains customer data after processing.
- Neither provider uses customer data to train or improve their models.
- Data is transmitted over encrypted connections (TLS 1.2+).
No full documents are ever sent to any AI provider. Only minimal, query-scoped excerpts are transmitted, and they are not stored or retained by the provider.
5. Data Storage & Security
Customer Documents.As described above, customer documents are stored exclusively on the customer's own on-premise hardware. Gradeum does not host, copy, or have persistent access to these files.
Account & Usage Data. Account information and aggregated usage data are stored in secure, encrypted cloud infrastructure. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits.
While no method of transmission or storage is completely secure, we take commercially reasonable steps to protect your information from unauthorized access, alteration, or destruction.
6. Cookies & Tracking Technologies
Our websites use cookies and similar technologies for essential functions such as authentication, session management, and security. We may also use analytics cookies to understand how visitors interact with our website.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Services.
7. Third-Party Services
We may use third-party service providers for payment processing, analytics, and infrastructure hosting. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
| Processor | Service | Data Handling |
|---|---|---|
| Anthropic | AI processing for website sales chatbot | Visitor messages processed via API. No data retention by Anthropic after response. Not used for model training. |
| Resend | Transactional email delivery | Recipient email address and email content transmitted for delivery. |
| Vercel Analytics | Cookieless website analytics | No PII collected. Aggregate data only. No cross-site tracking. |
8. Data Retention
We retain account information for as long as your account is active or as needed to provide you the Services. If you or your organization terminates an account, we will delete or anonymize personal data within 90 days, except where retention is required by law.
On-premise data managed by the Gradeum Nexus is under your organization's sole control. Gradeum does not determine the retention period for documents stored on your hardware.
| Data Type | Retention | Deletion Method |
|---|---|---|
| Chatbot conversation logs | 12 months | Automatic purge |
| Demo request submissions | 24 months | Automatic purge; manual deletion on request |
| Waitlist signups | Until product launch + 6 months | Purged after launch period |
| Contact form submissions | 24 months | Automatic purge; manual deletion on request |
| Referral tracking data | 12 months | Automatic purge |
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Object to or restrict certain processing activities.
- Receive your data in a portable format.
To exercise any of these rights, please contact us at info@gradeumtech.com. We will respond to verified requests within 30 days.
10. Children's Privacy
The Services are designed for professional use by engineering firms and government agencies. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the revised policy on our website and updating the effective date above. Your continued use of the Services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Gradeum Technologies, LLC
Email: info@gradeumtech.com